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Guide for ServiceNow-CSA

Quiz ServiceNow-CSA

10/360 Questions|Updated on 2022/11/04
Free Test
/ 10

Quiz

1/10
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Select the answer
3 correct answers
A.
Most recent update
B.
Popularity
C.
Relevancy
D.
Manager assignment
E.
Number of views

Quiz

2/10
A Service Catalog may include which of the following components?
Select the answer
1 correct answer
A.
Order Guides, Exchange Rates, Calendars
B.
Order Guides, Catalog Items, and Interceptors
C.
Catalog Items, Asset Contracts, Task Surveys
D.
Record Producers, Order Guides, and Catalog Items

Quiz

3/10
Which one of the following statements applies to a set of fields when they are coalesced during an import?
Select the answer
1 correct answer
A.
If a match is found using the coalesce fields, the existing record is updated with the information being imported
B.
If a match is not found using the coalesce fields, the system does not create a Transform Map
C.
If a match is found using the coalesce fields, the system creates a new record
D.
If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Quiz

4/10
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
Select the answer
1 correct answer
A.
A metric is a report gauge used on homepages to display real-time data
B.
A metric is a time measurement used to report the effectiveness of workflows and SLAs
C.
A metric is used to measure and evaluate the effectiveness of IT service management processes
D.
A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

Quiz

5/10
The display sequence is controlled in a Service Catalog Item using which of the following?
Select the answer
1 correct answer
A.
The Default Value field in the Catalog Item form
B.
The Sequence field in the Catalog Item form
C.
The Order field in the Variable form
D.
The Choice field in the Variable form

Quiz

6/10
Reports can be created from which different places in the platform? (Choose two.)
Select the answer
2 correct answers
A.
List column heading
B.
Metrics module
C.
Statistics module
D.
View / Run module

Quiz

7/10
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Select the answer
1 correct answer
A.
RITM (Number)>REQ (Number)>PROCUREMENT (Number)
B.
REQ (Number)>RITM (Number)>PROCUREMENT (Number)
C.
REQ (Number)>RITM (Number)>TASK (Number)
D.
FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Quiz

8/10
Which term refers to application menus and modules which you may want to access quickly and often?
Select the answer
1 correct answer
A.
Breadcrumb
B.
Favorite
C.
Tag
D.
Bookmark

Quiz

9/10
What is generated from the Service Catalog once a user places an order for an item or service?
Select the answer
1 correct answer
A.
A change request
B.
An Order Guide
C.
A request
D.
An SLA

Quiz

10/10
From the User menu, which actions can a user select? (Choose three.)
Select the answer
3 correct answers
A.
Send Notifications
B.
Log Out ServiceNow
C.
Elevate Roles
D.
Impersonate Users
E.
Order from Service Catalog
F.
Approve Records
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Info quiz:

  • Quiz name:ServiceNow-CSA
  • Total number of questions:360
  • Number of questions for the test:50
  • Pass score:80%

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