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Guide for ServiceNow-CIS-HAM

Quiz ServiceNow-CIS-HAM

10/60 Questions|Updated on 2022/11/04
Free Test
/ 10

Quiz

1/10
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
Select the answer
3 correct answers
A.
Mobile Asset Receiving
B.
Mobile My Assets
C.
Hardware Model Normalization
D.
Hardware Asset Dashboard
E.
Stockrooms
F.
Asset & Model Records
G.
Asset Inventory Audit

Quiz

2/10
What are the three tiers of Lifecycle Management? (Choose three.)
Select the answer
3 correct answers
A.
Know what you don't have
B.
Increase onboarding controls
C.
Know what you have
D.
Improve management controls
E.
Improve efficiency

Quiz

3/10
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
Select the answer
1 correct answer
A.
procurement_user
B.
inventory_admin
C.
itil
D.
discovery_admin
E.
asset

Quiz

4/10
Which plugins for asset management functionality are inactive by default? (Choose three.)
Select the answer
3 correct answers
A.
Expense Line
B.
Hardware Asset Management
C.
Procurement
D.
Depreciation
E.
Cost Management
F.
My Assets

Quiz

5/10
What is the third tier of the capability blueprint?
Select the answer
1 correct answer
A.
Practical management
B.
Strategic conformance
C.
Trustworthy data
D.
Operational integration
E.
Financial management

Quiz

6/10
Which is NOT a component of a hardware asset's lifecycle?
Select the answer
1 correct answer
A.
Dispose
B.
Request
C.
Consume
D.
Procure
E.
Receive

Quiz

7/10
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
Select the answer
3 correct answers
A.
Integrates with business services via the Service Catalog from request through to disposal
B.
Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
C.
Provides input into, aligns with, and follows corporate governance
D.
Improves application privacy and security adherence
E.
Leverages Service Mapping to predict service impact

Quiz

8/10
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
Select the answer
4 correct answers
A.
A user may have multiple roles, but a single persona
B.
Roles control access to features in the product
C.
Personas represent types of users of the product
D.
Personas control access to features in the product
E.
Roles represent types of users of the product
F.
A user may have multiple roles and personas

Quiz

9/10
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
Select the answer
4 correct answers
A.
Revert normalization results
B.
Create and delete asset records
C.
Create purchase orders
D.
Create flows
E.
Import assets
F.
Add Service Catalog entries

Quiz

10/10
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
Select the answer
2 correct answers
A.
Financial
B.
Lifecycle
C.
Contractual
D.
Operational
E.
Relationship
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Info quiz:

  • Quiz name:ServiceNow-CIS-HAM
  • Total number of questions:60
  • Number of questions for the test:50
  • Pass score:80%

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