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Guide for Genesys-GCP-GCX

Quiz Genesys-GCP-GCX

10/110 Questions|Updated on 2022/11/04
Free Test
/ 10

Quiz

1/10
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
Select the answer
1 correct answer
A.
Workgroups
B.
Rooms
C.
Groups
D.
Roles

Quiz

2/10
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
Select the answer
1 correct answer
A.
True
B.
False

Quiz

3/10
Which of the following are AND Evaluation Methods? (Choose three.)
Select the answer
3 correct answers
A.
All skills matching
B.
Best available skills
C.
Bullseye matching
D.
Disregard skills
E.
Agent availability

Quiz

4/10
What is the distinguishing feature between queues and groups?
Select the answer
1 correct answer
A.
Queues can have agents as members, while groups cannot.
B.
Both queues and groups have the same ACD capabilities.
C.
Unlike groups, queues allow for more complex scenarios like skill-based routing.
D.
Queues can be used in Architect flows, while groups cannot.

Quiz

5/10
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
Select the answer
2 correct answers
A.
Language
B.
Roles
C.
Skills
D.
Queue

Quiz

6/10
Which feature enables a voice interaction to interrupt an email interaction?
Select the answer
1 correct answer
A.
Utilization
B.
ACD Skills
C.
Emergency Routing
D.
Scripts

Quiz

7/10
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. What is the maximum number of rings that can be defined for Bullseye routing?
Select the answer
1 correct answer
A.
8
B.
6
C.
4
D.
2

Quiz

8/10
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
Select the answer
1 correct answer
A.
True
B.
False

Quiz

9/10
Which role is automatically assigned to a new user?
Select the answer
1 correct answer
A.
User
B.
Communicate - User
C.
admin
D.
employee

Quiz

10/10
Select the features available in Genesys Cloud CX Architect. (Choose three.)
Select the answer
3 correct answers
A.
Play pre-recorded messages
B.
Convert text to speech
C.
Configure queues
D.
Create skills
E.
Receive and route calls
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Info quiz:

  • Quiz name:Genesys-GCP-GCX
  • Total number of questions:110
  • Number of questions for the test:50
  • Pass score:80%

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