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Quiz

1/10
A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?
Select the answer
1 correct answer
A.
Removed all jewelry
B.
Completed an inventory of tools before use
C.
Practiced electrical fire safety
D.
Connected a proper ESD strap

Quiz

2/10
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
Select the answer
1 correct answer
A.
Default gateway
B.
Host address
C.
Name server
D.
Subnet mask

Quiz

3/10
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?
Select the answer
1 correct answer
A.
Full
B.
Differential
C.
Off-site
D.
Grandfather-father-son

Quiz

4/10
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?
Select the answer
1 correct answer
A.
Scope of change
B.
Risk level
C.
Rollback plan
D.
End user acceptance

Quiz

5/10
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
Select the answer
1 correct answer
A.
Reset the phone to factory settings
B.
Uninstall the fraudulent application
C.
Increase the data plan limits
D.
Disable the mobile hotspot.

Quiz

6/10
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
Select the answer
1 correct answer
A.
Remote wipe
B.
Anti-maIware
C.
Device encryption
D.
Failed login restrictions

Quiz

7/10
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
Select the answer
1 correct answer
A.
Have the user provide a callback phone number to be added to the ticket
B.
Assign the ticket to the department's power user
C.
Register the ticket with a unique user identifier
D.
Provide the user with a unique ticket number that can be referenced on subsequent calls.

Quiz

8/10
Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?
Select the answer
1 correct answer
A.
Home
B.
Pro for Workstations
C.
Enterprise
D.
Pro

Quiz

9/10
Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
Select the answer
1 correct answer
A.
Install and run Linux and the required application in a PaaS cloud environment
B.
Install and run Linux and the required application as a virtual machine installed under the Windows OS
C.
Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed
D.
Set up a dual boot system by selecting the option to install Linux alongside Windows

Quiz

10/10
A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?
Select the answer
1 correct answer
A.
Change the DNS address to 1.1.1.1
B.
Update Group Policy
C.
Add the site to the client's exceptions list
D.
Verity the software license is current.
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  • Quiz name:CompTIA-220-1102
  • Total number of questions:333
  • Number of questions for the test:50
  • Pass score:80%

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